STF Solutions FAQs

Whilst STF Solutions have made every effort to ensure that all our information is available through our website, we understand that you might not find everything you need. Take a look at our most frequently asked questions below. If you still can’t find the answer to your query, then make sure you get in touch with our expert team who are happy to help you with any question you may have. Call us on 01254 650190, or alternatively contact us online and a member of staff will get back to you as soon as possible.

What areas do STF Solutions cover?

The STF Solutions team are based in the North West of England and cover the following areas:

– Cumbria
– Lancashire
– Greater Manchester
– Mersyside
– Cheshire

Do STF Solutions have a 24 hour service?

Yes, you can call the STF Solutions office twenty-four hours a day should you have any problems with your system on 01254 650190.

Do your employees have security clearance?

STF Solutions work in areas with vulnerable people such as schools and hospitals, which is why we ensure each of our field agents and employees have an enhanced DBS check and have complete security clearance.

STF Solutions field agents and employees are cleared to work in the following sectors:

How do I contact STF Solutions?

If you require any further help or information, contact us on 01254 650 190 or email us at enquiries@stfsolutions.co.uk. Alternatively, fill in our online contact form and we will get back to you as soon as possible.

Can I make a payment online?

Payments can not be made via our website. If you would like to enquire about one of our services, contact us today and we can arrange the installation or maintenance of your required service.

What type of emergency lighting is best for my premises?

STF Solutions design, install and maintain a full range of emergency lighting systems for a number of sectors. Find out more information by visiting our emergency lighting systems service.

What services do STF Solutions provide?

STF Solutions have a great range of services that focus on health and safety in the workplace. This includes fire prevention, flood and smoke detection and even added security solutions. You can take a look at our full range of life safety, fire and security services listed online.

What accreditations do STF Solutions have?

Here at STF Solutions we are proud of our accreditations, which include B.A.F.E, C.H.A.S and Investors in People. You can see our full range of certifications here.

Do you have insurance?

Yes, STF Solutions are fully insured to the highest standard for the work that we provide. We ensure that we are up to date with current legislation and regulations.

How do I know if I need a fire alarm?

UK fire alarm regulations, state that all business buildings must have ‘an appropriate fire detection system’. This means that in the event of a fire, there needs to be a service in place for that fire to be detected and for occupants to be warned. This does not mean that all business premises need a fire alarm system.
However, due to the differences between buildings and the type of work that takes place inside it, a fire alarm system may be essential to protect the occupants of your building. Learn more about Fire Alarm systems.

Who is responsible for carrying out the fire risk assessment?

Depending on your building type, employers or those responsible for the building will be in charge of carrying out a fire risk assessment. If you’re in need of fire risk assessment training, then STF Solutions can provide this for a variety of premises. Book a fire risk assessment with STF Solutions.

Are there fire safety standards that I need to comply with?

Fire safety legislation in England and Wales states that a fire risk assessment must be taken out, where a detection system needs to be in place. This is so occupants can be warned in the case of a fire emergency.

Do I need fire extinguishers?

There is no law stating that a property owner must install fire extinguishers. However, a fire risk assessment must be completed, identifying all the possible hazards in the premises and the methods to prevent them.
Explore what would be best for your premises from STF Solutions range of quality fire extinguishers today.